WEBSITE SUPPORT


KEEP WEB PRESENCE STRONG WITH WEBSITE SUPPORT.

 

$35.00 Monthly

$35.00

Activation of this product is required to accompany a Website Import activation.

Your website package comes with 12 months of website support and maintenance at no additional cost.

After that period, you can activate this Website Support add-on to have our team keep your client’s website up to date, fix bugs, broken links, and replace images. You’ll have access to our web design team to help with any issue.

What’s included:

  • Access to the team for tech support
  • Website revisions to images, text, and minor change requests
  • Backend updates completed quarterly to ensure WordPress stability
  • Updates to plugins and themes
  • Health checks to website upon request
  • Urgent support if your website goes offline

Important: All website pages not created by our team are limited to only text and image changes. Any plugin not added by our team will have limited support.

*Activation of this product is on a 12-month commitment and you will be charged on a monthly basis until the commitment period ends.

FAQs

What type of changes are included with this service?
All sites are hosted with Website Pro
Maintenance of a landing page includes:
  • One text changes to existing content per month.
  • One existing image changed per month.
  • daily backups
  • managed WordPress hosting
  • built-in reporting

Maintenance of a website 9 pages and lower includes:

  • Unlimited text changes to existing content.
  • Up to 15 image changes per month to existing images.
  • daily backups
  • managed WordPress hosting
  • built-in reporting

Maintenance of a website 10 pages and higher includes:

  • Unlimited text changes to existing content.
  • Up to 25 image changes per month to existing images.
  • daily backups
  • managed WordPress hosting
  • built-in reporting

Note:

  • Any additional images/product changes beyond the included will be charged at a per product/image rate.
  • Any new functionality changes to sites will need to be scoped out and charged at a per hour rate.
  • The monthly charge DOES NOT include maintaining or integrating emails.

 

What is the turn-around for monthly changes?

Monthly changes to images and text is five production days. Other required maintenance and management is based upon work needed and will be communicated by our team.

If my client forgoes the monthly maintenance, do they have sole ownership of the site?

All our site creation options require a 12-month commitment to our Management & Maintenance service, switching to a monthly commitment thereafter. You can opt-out by paying out the remaining months in the 12-month commitment. Sole ownership of the site would transfer to your agency.

How do cancellations work?
You can request a cancellation of the site by deactivating the products in Marketplace (or by emailing our team). Please ensure the Website Pro product is not deactivated in the account products – we will take care of all cancellation and product deactivations once requested.

Please note: due to the 12 month commitment agreed upon when your client’s service was first activated, it is the responsibility of the party cancelling to cover the remaining balance of the monthly Maintenance & Management fee.

If requested at the time of cancellation, our team will create a zip file containing your client’s site and send it to you. If the request for site or hosting server transfer falls one month or more past the month of deactivation, the client will incur the monthly maintenance and hosting charge until that process is complete.

 

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